The offer and sale of products on our website (“HELLOREVERIES.COM”) are governed by the current Terms and Conditions of use.
Products bought on HELLOREVERIES.COM are sold directly by REVERIES SARL. Les Rêveries, 2 rue des Arts, 31000 Toulouse. REVERIES SARL. is registered with the RCS 81821000700014. Tél : 05 61 73 92 51. Email : HELLO@LESREVERIES.NET, under the VAT number FR34 409 242 393.
LES REVERIES sells products on helloreveries.com and practices its own e-commerce activity directed exclusively toward the final consumer. The “final consumer” is any individual who makes purchases for purposes unrelated to any business or professional activity eventually performed. If you are not a “final consumer,” we ask you to refrain from entering into transactions with helloreveries.com. Given the commercial policy described above, LES REVERIES reserves the right not to respond to purchases made from anyone who is not considered a “final consumer” or any non-compliant orders according to its commercial policy as defined herein.
The terms and conditions of use may be amended, particularly to abide by possible legislative changes. New terms and conditions of use apply to all sales made after their publication on helloreveries.com.
You can view the current version of the terms and conditions of use at any time by clicking on “Terms and Conditions.”
Furthermore, for each order made on helloreveries.com, you will be asked to confirm your agreement to the terms and conditions of use in place during the time that you place your order.
Article 1- Price
1.1- The prices of our products are indicated in Euros, all inclusive of tax, excluding processing fees and shipping. These prices may be communicated and converted into ($, £ and ¥).
1.2- For orders outside of metropolitan France, the client is the importer of the products purchased. For all products shipped outside of the European Union and French overseas territories (DOM-TOM), the price will be calculated excluding taxes automatically on the invoice. Customs duties, local taxes, import duties or state taxes may be charged. helloreveries.com is not responsible for paying these taxes and fees. Instead, they are the client’s responsibility, both in terms of declaration and payment to the authorities and powers within the client’s country. helloreveries.com advises that clients inquire about these issues with local authorities in their home country.
1.3- All orders must be paid in euros.
1.4- helloreveries.com reserves the right to modify prices at any time. However, products will be billed based on the rates in effect at the time the order is made, subject to availability.
1.5- Cheaper somewhere else? Tell us about it! We'll align our prices on all new season items!* Send us proof and we'll take care of the rest!
*Only applicable on new season items (excluding sales) and upon proof.
Article 2- Orders
By validating his or her order online, the client accepts unconditionally and agrees to engage with and respect helloreveries.com ’s current terms and conditions of use. If the customer does not agree with the terms specified in the terms and conditions of use, we ask the customer not to place orders on helloreveries.com. By placing an order with helloreveries.com, the client confirms to know and accept our terms and conditions without reservation.
Article 3- Availability
Product availability is based on the amount of available stock. Errors may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. If a product becomes unavailable after confirmation of the customer’s order, we will make every effort to keep the customer informed by email or phone as soon as possible.
When a product is no longer available on helloreveries.com customers will see a “Sold Out” button appear on the page. However, if the product is scheduled to come back in stock, the customer may receive an email automatically to be kept informed by clicking on “Notify me when available.”
helloreveries.com is not liable in the case of shortage or unavailability of products.
Article 4- Order Completion
At any time, the customer can:
Select an article by clicking on “Add to bag,” and then clicking on “checkout.”
Add more items by clicking on “continue shopping.”
Consult a list of your selected items by clicking on “your shopping bag.”
The customer may change the quantity of an item he or she wishes to buy by changing the number of units selected, or delete an item by clicking on the “x.”
For each item selected on helloreveries.com, a summary page will appear, showing an image of the product, its color and reference number, the quantity selected, its unit price and the total price of the order. helloreveries.com invites customers to thoroughly check the accuracy of their selection before confirming their order.
Though every effort is made to ensure that the color and pattern of our items are accurately posted on our website, variations may occur, particularly because of computer screen limitations in accurately displaying color. For this reason, helloreveries.com is not liable for inaccuracies in the photographs or graphical representations of products on helloreveries.com.
For questions about products, the customer may contact our customer service team.
Each order made on helloreveries.com requires that the customer provide us with accurate and complete information. The requested information includes: title, name, phone, email address, billing and shipping address.
Once completed, your order will be sent directly for fulfillment.
You may change or cancel your order by contacting Customer Service by phone or email.
SALES: Items in the End of Season/Outlet category or of a discount of 50% and over are final sale and hence not returnable.helloreveries.com reserves the right not to accept an order from a customer with whom there is a dispute on a previous order, or if helloreveries.com reasonably believes that a client has violated the terms and conditions, or for any other legitimate reason.
A summary of your order will be sent by email. The message will contain the name of the products ordered, the quantity, price and amount of postage.
You may create an account to save the billing and delivery information for your order. You will be asked to create your own password for future use of the account. By doing so, you agree, at your own risk, to keep the password and all other information confidential and never to disclose them to third parties. Accordingly, any purchase made through your account will be assumed to have been made by you. In case off loss, theft or unauthorized use of your account, you agree to relay this information to helloreveries.com immediately.
You can place an order without creating an account by clicking on “checkout as guest.” You will need to fill in the necessary information for the delivery of the order: your name, address, phone number and email.
Article 5- Delivery
Items will be sent to the delivery address indicated during the time of purchase.
Shipments in France and the rest of the world are made by a large selection of couriers.
If you have chosen the option to collect in store we ask you to come directly to the LES REVERIES store, at 2 rue des Arts, 31000. Please bring a copy of your bill and a valid personal ID.
You can pick up an order within the hour depending on the time the order was placed.
Important: Any order placed on Friday from 14:00 pm or during the weekend may not be picked up until the following Monday from 14:00 pm. For urgent orders please call the store on : 05 61 73 92 51
The deadline to withdraw a “Pick up in Store” order is 1 month after purchase.
Any order made but not picked up will not be retained or refunded after one year.
Shipping fees are calculated automatically, just after you have finalized your order. They will appear in the amount you must pay. The amount depends on the products ordered, delivery area and the selected service. Orders over 800€ benefit from free shipping.
When sending a package, we will send an email with the tracking number. You can follow your order from dispatch until arrival on the website of the delivery service by indicating the tracking number.
South Korea: All of our products imported to South Korea are declared of EU preferential origin.
Customs and other fees incurred in the destination country are the responsibility of the recipient. That said, please bear in mind that we do the best possible so you insure minimum customs charges.
Article 6- Payment
You may choose between the following payment methods:
For payment using a credit card, we accept: Visa, MasterCard, American Express, JCB, Discover or Diners Club International.
Payment is encrypted and secured by STRIPE.
Article 7- Returns and Exchanges
LES REVERIES is committed to providing you with high quality items. However, if you are not satisfied with an item you have purchased with us, we will be happy to exchange or reimburse you. You have 14 days from the date of receipt of the item to return it to helloreveries.com.
Please contact our customer service team before returning an itemwithin 7 days of receptionat: email@example.com
Items must be returned in their original condition, in their packaging to the following address:
2 rue des Arts
We will provide you with a return receipt by email.
Returns are at the cost of the customer.
If you're returning from outside the EU : Please include the paperwork of exportation (found outside your package with the shipping label) for this export and clearly mention that these goods are a return to avoid any charges at customs. We will not be held responsible for any charges and we may deduct said amount from your refund so please make sure to apply the above.
You may also return the items directly to the Rêveries store at 2 rue des Arts, 31000, Toulouse. Refunds can only be made in the original method of payment, via our website.
Damaged or incomplete items will not be accepted and will be returned to you at your expense.
Packages returned without necessary return information will be sent back to the customer.
All jewellery on Sale are Final Sale and cannot be returned.
Marked down items of discounts of -50% and above cannot be exchanged or reimbursed. Same rule applies for all items in the End of Season category.
Article 8- Information/ Order Follow Up
To follow an order, contact: firstname.lastname@example.org
Tel: +33 (0)5 61 73 92 51
Article 9- Intellectual Property
All text, commentary, articles, illustrations and images produced on the helloreveries.com website are all rights reserved. As such, in accordance with the Intellectual Property Code, only private use is tolerated.
Any other use constitutes infringement and is punishable under Intellectual Property laws unless helloreveries.com gives permission before use.
Total or partial reproduction of the helloreveries.com catalog is strictly prohibited. All rights reserved.
Article 10- Responsibility
All items offered on helloreveries.com comply with French legislation. It is your responsibility to check with local authorities in your country to verify the possibility of delivery within your country and the use of the products you plan to order.
Article 11- Applicable Law- Disputes
In the case of a legal dispute, the French courts have jurisdiction.
Article 12- Personal Information
helloreveries.com agrees not to disclose any information provided to us to third parties. This information remains confidential, and will only be used by our internal departments to process your order, to personalize communication, or to offer specific products, including the helloreveries.com newsletter which subscribes customers based on areas of interest.
Consequently, and in accordance with the General Data Protection Regulation (GDPR) laws of May 25th, 2018 (declaration number 2016/679), you have the right to access, rectify and oppose to any personal data registered about you. To do this, simply send a request by email to: email@example.com.